At Venus Property Group, we value you as a customer/associate and strive to provide you with excellent products and/or services. We understand that there may be instances where you may need to request a refund. This Refund Policy outlines the guidelines and procedures for requesting and obtaining a refund.

Eligibility for Refund

Products: 

• • • We offer refunds for products purchased directly from Venus Property Group if they meet the following conditions:
    • The product is defective, damaged, or not as described.
    • The product has not been used, modified, or tampered with.
    • The request for a refund is made within 14 days of the date of purchase.

Services

• • • Refunds for services provided by Venus Property Group are evaluated on a case-by-case basis. 
    • Whilst there is no refund will be provided after the commencement of any course or training program, please contact our customer support team to discuss your specific situation.

Refund Process

• To request a refund, please follow these steps:
  
  • Contact our customer support team at info@venuspropertygroup.com and provide details about your purchase and the reason for the refund request.
  • Our support team will review your request and may require additional information or evidence to process the refund.
  • Once the refund request is approved, you will be notified, and the refund process will be initiated.
  • Refunds may be issued in the original form of payment, depending on the circumstances.

Non-Refundable Items and Services

• Certain items or services may not be eligible for a refund, including but not limited to:
  
  • Downloadable digital products (e.g., software, e-books) once the download link has been accessed.
  • Perishable goods or items with an expiration date.
  • Customised or personalised products/services.
  • Additionally, any shipping or handling charges associated with the original purchase are non-refundable.

Processing Time and Fees

• • Refunds will be processed within 14 business days from the date of approval.
  • In some cases, a restocking fee, shipping or administrative fee may be deducted from the refund amount. This will be communicated to you during the refund process.

Changes to the Refund Policy

• • Venus Property Group reserves the right to modify or update this Refund Policy at any time without prior notice. The updated policy will be effective upon posting on our website.

Please note that this refund policy is intended as a general guideline. Specific refund terms and conditions may vary based on the nature of the product or service you have purchased. For more detailed information or any questions regarding our refund policy, please contact our customer support team: info@venuspropertygroup.com